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• How big should my files be?
• My files are RGB colour - is that OK?
• How are the sizes worked out on the canvas prints?
• How are the sizes worked out on the poster prints?
• When printed, will my images look the same as on my monitor?
• Will you enhance my photos?
• Do you provide a proof before printing?
• What file types can I upload?
• Are there any additional charges I should know about?
• What about mistakes in the artwork file?

Q. How big should my files be?

A. We use the latest technology in resizing images to best suit the print size ordered. However there are limitations when resizing images, for instance, resizing a web size image to print on a large poster without showing some pixilating is virtually impossible. We suggest you upload the largest files you have without resizing them first. This will give us the maximum amount of information available. We will look at the images supplied and make a judgment as to the quality of the print. If we feel that the print won't be of suitable quality then we will let you know. Always try and upload the original files to us - without resizing, retouching or resaving. If you need to resave the file use the minimum compression/maximum quality setting. Resizing a file to make it smaller for uploading or emailing is not a good idea where the file will end up as a print file.

Q. My files are RGB colour - is that OK?

A. We use a totally colour managed work flow and prefer images to be in RGB. Generally unless converted, all images start out in RGB with colour spaces of either sRGB or AdobeRGB, either way, leave them as they are. The printer rip software converts them just prior to printing. However if you are producing artwork for a printed item like a business card, then the artwork should be produced in CMYK or converted to CMYK when saving as a PDF file.

Q. How are the sizes worked out on the canvas prints?

A. Because the canvas is wrapped around the sides and back of the stretcher bars (frame), the actual canvas needs to be much larger than the face, however we use the face size as the quoted size. The amount of extra canvas will depend on the face and frame size, but generally it's just over 40mm larger all round than the face size.

Q. How are the sizes worked out on the poster prints?

A. Posters are printed edge to edge, we don't leave any white border unless requested. For instance if you order an A2 size, the print will be 420 x 594mm.

Q. When printed, will my images look the same as on my monitor?

A. We use fully colour managed systems to print from digital files. If your monitor is not calibrated properly, it's unlikely to be able to produce an accurate representation of the colours in your image when printed, particularly in a process colour environment as is the general printing trade. The colour that you see on a monitor is created using light projected - the additive colour model, whereas the colour on a printed document is reflected light - the subtractive model. While the colours you see look great on your monitor, eg bright blues, greens or oranges, they won't print quite as bright on paper or canvas. They will still print blue, green or orange but different to what you see on your monitor. Use your monitor as a guide only as not all printing presses can print what you can see as the process has limitations with colours that are out of gamut. A good example would be the difference you see when comparing an advert you see on your LCD TV and the same advert produced in print in a magazine or newspaper. Laptop monitors are notoriously bright, white, saturated and inaccurate when it comes to colour calibration. They also have a very small viewing angle which dramatically affects the colours you see on screen. We don't recommend using these monitors at all for colour judging or correcting. Everything looks overexposed, and if you compensate in correcting the file, when printed everything will look underexposed.

Q. Do you provide a proof before printing?

We do on request, or where we feel that the enhancements we have made require a final look over and approval. If a proof is needed before going to print we'll send you a pdf proof by email for you to approve. We'll happily make minor changes and adjustments for you, within reason at no charge. If we produce artwork for you, we will definitely send a proof to you by email for your approval before going to print.

Q. What file types can I upload?

A. We accept these file types: jpg, png, tif, psd, pdf, ai, eps, doc, docx, pub, cdr. Please note: as an example images are generally in jpg format. If you have a jpg file, send us that, do not import the jpg into a Word or Publisher document and send us one of those. We would have to extract the image back out of the document as a jpg and be hopeful that it is the same as when you imported it - something we are not very confident in. Always send the file in native format if possible. If you have produced artwork, our standard requirement is "Press Ready PDF". All the info we need will be embedded in the pdf. We have file specifications available on our blog: www.funprint.com.au/blog along with a joboptions file for downloading and using when saving or exporting to pdf.

Q. Are there any additional charges I should know about?

A. The shopping cart will show the final price of the item you are purchasing. Selecting certain additional attributes may attract extra costs, this is clearly indicated when selecting the attribute. The only time any other additional charges may apply will be for any special work done on image files, or where you have requested some custom sizing and the like. We will let you know of any additional charges prior to commencing any printing.

Q. What about mistakes in the artwork file?

A. If we produce artwork for you we will send a pdf proof for your approval before going to print. It is the customer's responsibility to check the file for any mistakes - spelling, grammar, punctuation, design element placement etc. Once you are happy that there are no errors in the file, send us your approval and we'll go to print. We will not take any responsibility for any errors from that point. If you produce final artwork for printing, we will submit your file as is. Again it is the customer's responsibility to check the file for any mistakes or errors of any kind before sending it to us. We will not take any responsibility for any errors from that point. This is normal terms in the printing trade.